We only exchange goods if they are defective, damaged or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us at email@example.com with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Order once placed cannot be cancelled as all orders are prepared immediately, you can write to our customer support team on firstname.lastname@example.org if we can offer something. In case the order is cancelled, the money will be refunded to you within 72 business hours after the cancellation request. There can be a payment fee applicable in such cases.
RETURN & REFUND POLICY
At Marblehaqarts, we do our best to ensure that you are completely satisfied with our products.
It is required that you are not accepting damaged packages when received from a courier company so that we can claim the insurance on them. We won’t be able to claim for it if you have accepted the shipment and we will not be able to provide any return/refund or exchange.
It is also required and highly recommended for you to do an unboxing video while opening the package to make sure that the product was not damaged due to the courier company fault and we are able to easily fix it for you. If there is no unboxing video, your claim may be rejected and/or it may take time for us to get it fixed.
If there is still a defect in the product, we are happy to fix that for you as per the exchange policy mentioned above.
Please note: The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.
During peak seasons please allow up to 5-8 business days for your return to process.
How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on email@example.com